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Virtual Assistant Services — Live Performance Data
Real, anonymized results from TaskBullet's Flexible Hour Virtual Assistant Model. Updated monthly from Basecamp + Clockify.
These April 2026 results come from real client work using the Flexible Hour Virtual Assistant Model with Buckets of Hours and 90-day rollover. Every metric is tracked in Basecamp and Clockify — no estimates, no projections.
Last updated: April 2026
1,840
Tasks Completed
April 2026
94.2%
Avg CSAT Score
Client satisfaction
68%
Hours Rolled Over
Bucket flexibility
47h
Avg Hours Saved
Per client / month
Task Category Breakdown
April 2026 task distribution across 312 active clients using the Flexible Hour Virtual Assistant Model.
Bucket Mix
Most clients start with Philippines-based VAs for cost efficiency, adding US-based specialists as needed.
Traditional retainers lose hours monthly. TaskBullet's Buckets of Hours protect your investment.
68%
68% of hours purchased rolled over — meaning clients kept their investment instead of losing it at month-end like traditional retainers.
94.2%
94.2% CSAT driven by dedicated VA continuity, specialist routing, and management oversight — not a rotating pool.
47h
Clients using the Flexible Hour Model saved an average of 47 hours/month vs handling tasks themselves or managing freelancers.
Side-by-side comparison using real April 2026 performance metrics.
| Metric | TaskBullet Buckets | Traditional Retainer |
|---|---|---|
| Unused Hours | 68% rolled over for 90 days | Lost at month-end |
| CSAT Score | 94.2% average | Typically unreported |
| Resolution Rate | 91.6% first-pass | Varies (no oversight) |
| VA Continuity | Dedicated VA + specialist routing | Single VA, no backup |
| Management | US-based account manager included | You manage everything |
| Contracts | None — cancel anytime | Often 3–12 month lock-in |
| Hours Saved | 47h/month avg | Varies (self-managed) |
“Task Bullet is very flexible. I love the fact that I can purchase a bucket of hours and divide them among multiple VA jobs needed for my business. I also appreciate having a manager for my team.”
“I've been using Task Bullet for the past six months, and it's been a fantastic experience. The service is efficient, professional, and has significantly improved my workflow.”
“Have been using Task Bullet for years and recommending them to friends and clients! Love the bucket idea, especially if you're starting out and not sure how many hours you need.”
“I've been working with Task Bullet since 2014! The fact I'm still working with them 10 years later says it all. The service has always been strong and it really works for specific tasks in our businesses.”
All metrics are aggregated and anonymized from TaskBullet's internal Basecamp project management and Clockify time-tracking systems. No individual client data is exposed.
It means 68% of purchased bucket hours were not consumed in the month they were purchased and rolled over into the next period — proof that clients value having flexibility without losing their investment.
Dedicated VA continuity, specialist routing for complex tasks, and US-based management oversight combine to drive consistently high satisfaction. Every task goes through a quality review before delivery.
Performance data is refreshed monthly. The /api/insights endpoint always returns the latest available month's data.
Start with 10 free hours. No credit card. No contract.