Potential problems & Helpful strategies

We expect you will find the virtual assistants at TaskBullet to be among the best in the industry. We work hard to: train, educate, and inspire our virtual team. Even with our attention to the personal and professional development of our virtual team; we still see issues arise that can lead to frustrating situations. With any new industry there is always a learning curve, and we want to do everything we can to help you be successful. Here are some potential problems and helpful strategies to help you better navigate the virtual assistant world.


Potential Problems


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    Virtual Assistant not available or unresponsive

    Contact your manager or TaskBullet support and we can reassign a more available VA or assign the task to a temporary VA if the task is time sensitive.

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    Task not done correctly

    Contact your manager or TaskBullet support and we will look at the task and see if more training or examples are needed, we will also look and see if the capabilities of the VA are in line with your needs.

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    The VA missed the deadline

    Contact your manager or TaskBullet support and we will talk with the VA and take the necessary action. We will also look at the task and see if we can find ways to help speed up the process.

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    Unclear and incomplete task and instructions

    in which case we will work with you to clarify the task as well as create detailed instructions that will better help the VA accomplish the task.

If you experience any issues please don’t hesitate to contact support, and we will work with you and the VA to find a solution.



Helpful Strategies


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    Screencast VIdeo

    A screencast video is a recording of your computer screen. You can do a task or process and record it for a virtual team member to watch and reference later. This can dramatically cut down on the time it takes for a virtual team member to learn a new process or task. We use screencast-o-matic, but there are a number of free options out there.

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    Detailed Instructions

    Detailed instructions are just that, detailed. Keep in mind, this may be the virtual team members first time performing this task in the way you want, so there will likely be questions and a learning curve. The better and more detailed the instructions are will cut down on the time it takes the virtual team member to learn and become proficient in performing the task. A screencast is the best option for this when applicable.

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    Examples

    Having examples for the virtual team member to reference will help clarify what you expect.

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    Due Date

    Having a due date is one of the most important attributes a task can have. This will set the expectation you have for the completion of the task, without one and you leave the urgency up to the virtual team member who has other tasks that might have a more urgent time constraint. Don’t put yourself at the back of the line, set a due date.

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    Approximate time a task will take to finish

    Knowing how long a task should take will help you gauge the effectiveness of the virtual team member. It will also set an expectation for the virtual team member; if they find it is taking a lot longer to complete, they can follow up with you to see if more training or clarification is needed.

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    Check Back

    The Check Back is when a virtual team member does part of your task and checks back with you to make sure they are doing it correctly. This will allow you the opportunity to check their work and see if added training or clarification is needed. This also will help guard against a virtual team member spending 4 hours on a task that they are doing wrong. You can catch mistakes early and correct them before too much time is wasted.


advantages and disadvantages of virtual teams

There are potential advantages and disadvantages to a virtual team. We are confident you can overcome the disadvantages, if you take the time to work through the process. With a little time and effort, you can take advantage of all the benefits a virtual team has to offer. If you have any questions on any of the strategies listed above, please don’t hesitate to ask. You can: email, call, or just click the online chat icon at the bottom right of the screen.