What are virtual assistants and virtual assistant services?
A virtual assistant is someone who offers various services to businesses or entrepreneurs remotely. These independent workers assist you with business, administrative development, social media, marketing, and other tasks. As a result, they free up the owner, manager, and entrepreneur’s time by taking on recurring tasks and administrative work. The virtual assistant usually works from home.
Virtual assistant services are the duties or responsibilities that a virtual assistant offers to you. These services include personal tasks to administrative tasks, digital marketing to social media management, managing calendars to preparing reports, and the list never ends.
Here is a list of The Top 5 Virtual Assistant Services:
1. General Admin
Labor costs and administrative support costs are major burdens on small businesses in terms of time and resources. Administrative tasks like email management, invoicing, answering customer inquiries, and FAQs eat up a lot of small business owner’s time, reducing their ability to focus on other vital aspects of their businesses. That’s where a virtual assistant can come in handy. They can perform any job you need them to do, from account manager to marketer to project manager. A virtual assistant functions similarly to a personal assistant, except they work remotely.
2. Data Entry
One of the most cumbersome tasks most entrepreneurs avoid is data entry. Data entry tasks completed under time pressure cause emotional irritation, making it difficult for people to enter the data correctly. This task can easily be outsourced to a virtual assistant. For entrepreneurs, virtual assistants for data entry are a lifeline. Their services can save you both time and money.
Virtual assistant services for data entry tasks include:
- Preparation, compilation, and sorting of data for entry
- Verifying the accuracy of data
- Data management (updating data, deleting unnecessary files)
- Tracking and managing tasks and activities
- Inputting data into the CRM system and generating report
Growth strategies for companies rely heavily on research. The only way to grow is to gain some solid insights. Small business owners have difficulty devoting hours to research while running their company. To conduct research, you need someone whose natural language is data crunching.
Virtual assistants have the capability to:
- Keep track of competitors’ products and services
- Monitor consumer trends
- Look for press release formats
- Analyze affiliate program applications
That’s a lot of research work; therefore, it isn’t a good idea to assign it to someone who already has other duties. Hiring virtual assistant services for research is an excellent option since they do not have any other responsibilities; they can solely concentrate on gathering and analyzing data.
4. Inbound/Outbound Calling
Both inbound and outbound calling service has its value for a business. Inbound calling is essential for companies to handle customer inquiries and complaints, whereas outbound calling services are crucial for bringing in new clients. Also, lead generation and outbound telemarketing services are excellent means of promoting one’s product or service.
Inbound calling services include:
- 24/7 call support
- Helpdesk support
- Technical support by experts
- Bilingual or multilingual support
Outbound calling services include:
- Lead generation
- Product launch
- Polls and surveys
- Appointment setting
5. Chat/Email Support
Customer support or Chat/Email Support was one of the first fields to incorporate virtual assistant services. Because customers do not interact with you in person, instead they contact you through email or chats, so you do not need an in-house customer executive. Also, most customer service interactions focus on dealing with issues that can be addressed easily from manuals. It takes just a bit of time for virtual assistance to learn about everything you offer. They can provide Chat/Email support to answer any questions that arise.