We do not offer a trial period, however, we do offer a 60-day Money Back Guarantee on any UNUSED hours. If you decide for any reason you do not wish to continue service. Let us know and we will refund all your UNUSED hours within 60-days of purchase.
That means if you just meet with your account manager and interview a couple of VA's but never actually start training or assign any tasks then you have not used any hours. So you can expect a full refund.
If over the course of 60-days you do assign a couple of tasks here and there but only use 1 hour. We will be happy to refund all the remaining hours in your bucket.
With our unique Bucket of Hours system, you purchase hours that the Virtual Assistant will pull from while they work on your tasks. The hours you purchase are good for 3 months.
There is no contract or monthly payment, simply use as many or as little of the hours in your bucket as you need (within the 3 months). When your bucket of hours runs out you can switch plans, take a break, or purchase the same bucket and continue the service. It’s as simple as that.
More info on how it works: CLICK HERE
Tasks can be of almost any type that does not require a physical presence & can be executed using a computer. The best tasks are those types that you can easily explain/teach us through chat or email. All of our Virtual Assistants are trainable and love learning new things. We love challenges and learning how to do what we are asked to do properly as long as everything is decent and legal.
CLICK HERE for a list of the most common tasks we complete for our clients.
All of our Filipino Virtual Assistants speak English and have a minimal neutral accent. They are easily understood when speaking and understand very well when spoken to.
Like every new employee, there is a learning curve. Our Virtual Assistants are very well educated and have a lot of experience completing tasks for past clients. This helps mitigate a lot of the necessary training time needed to get them up to speed.
All tasks are first checked by a quality control person to help catch any mistakes before they are sent back to you. That being said, they still need time and some training to deliver your tasks back to you in the manner you want.
Yes, our project managers and virtual assistants work U.S. business hours. If you need a different set of hours and/or weekends we can accommodate your needs.
We have Virtual Assistants located in both the Philippines and USA. CLICK HERE to see the pricing differences
Yes, we have virtual assistants with experience in outbound calling. We have seen the most success with appointment settings.
We do have some virtual assistants with experience in closing sales but it's not our strong point.
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